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Your Top 5 Queries Answered
When it comes to windows and doors, it can be confusing to know which one to choose, what the various types of material really mean and just which option offers the best long term solution. Installation times vary across the country and all employee qualifications are not the same.
We take a look at the top 5 customer queries to help put minds at ease and make the decision of choosing windows, doors and conservatories that much easier.
What are your qualifications?
All of the instillation team at Ecoframe has been awarded a Level 2 NVQ diploma in Fenestration installation. All of our fabricators carry levels 1, 2 and 3 NVQ certificates in glass fabrication and supporting structures.
How long are instillation times?
These can very depending on the number of frames ordered. Normally, five windows can be installed during the course of a working day. This is typically the same for the instillation of one door.
Unlike doors and windows, conservatories require a significant amount of additional building work to be completed. In order to ensure that time is used in the best possible way, Ecoframe will sit down and give the finest advice, allowing time to ask any questions in order to find the best solution for each home.
What guarantees will I receive?
All window frames come with a 10-year guarantee, all installations are also provided with the installations assured link, Insurance Backed Guarantee.
Composite doors that are fitted with an ERA locking mechanism also come with an additional guarantee as well as a Door Stop secure guarantee, compensation of £500 and a like-for-like door to families in the event of a break in.
The longest guarantee available in the industry, these are also transferable should homeowners decide to sell.
Will I be provided with any certificates?
Sent straight to the home owner, all new installations are registered with Certass, a UKAS approved certification body for the operation of a Competent Person Scheme under a Department of Communities and Local Government (DCLG) license and a Green Deal Certification Body under license from the Department for Energy and Climate Change (DECC).
An agreed standard for UK Building Regulation compliance, Certass also manage a product certification scheme called the Thermal Ratings Register designed to ensure the thermal compliance of replacement windows and doors.
Are there other options available?
Customers can choose from a selection of glazing options for conservatory roofs, in a variety of finishes and coats with the option to use polycarbonate sheeting.
For home owners looking for an orangerie, each is bespoke and individually designed to meet the individual needs of both the home and the home owner, meaning customers do not have to choose a modular solution.